Legal

Terms & Conditions

By accessing and using this website, you agree to abide by these Terms & Conditions, which govern all sales, content, and services offered by Ever Flame UK.

Key Points:

You must be 18 or over to place an order.
All product descriptions and pricing are subject to change without notice.
We reserve the right to refuse or cancel orders (full refunds apply where necessary).
Your statutory consumer rights remain unaffected.

Privacy Policy

Ever Flame UK respects your privacy and ensures that your personal data is collected, processed, and stored in accordance with the UK GDPR and the Data Protection Act 2018.

How We Use Your Data:

To process your orders and deliver products.
To respond to customer service inquiries.
To send you updates and promotional offers (if you opt-in).

For further details, please refer to our full Privacy Notice.

Returns & Refunds

We comply with the Consumer Contracts Regulations 2013, giving you a 14-day cooling-off period to cancel and return your order for a full refund, provided that:

The product is unused, in its original condition, and returned within 14 days.
You notify us by email before initiating a return.
Customised products may not be eligible unless defective.

Please contact info@everflameuk.com for return instructions.