Terms & Conditions

Effective Date: 28 July 2025

Business Name: Ever Flame UK

Business Address: 7 Bell Yard, London WC2A 2JR, United Kingdom

Contact: info@everflameuk.com

1. Introduction

These Terms & Conditions govern the use of our website and the purchase of products from Ever Flame UK. By accessing our website, placing an order, or using our services, you agree to comply with these terms. If you do not agree, you must not use our website.

2. Eligibility

You must be at least 18 years old to purchase products from us. By placing an order, you confirm that you meet this requirement and that all information you provide is accurate and up to date.

3. Orders and Payments

• Orders are accepted subject to availability.
• We reserve the right to cancel or refuse any order if payment is not received or if there is a pricing or product description error.
• Payment must be made in full at the time of order using our accepted payment methods.

4. Pricing and Accuracy

• All prices are listed in GBP (£) and include VAT where applicable.
• We make every effort to ensure pricing and descriptions are accurate; however, we reserve the right to correct errors or omissions at any time.

5. Delivery and Risk

• Our standard delivery times are between 5 to 8 working days for UK orders, and up to 14 working days for international orders (subject to customs clearance).
• Risk in the goods passes to you once they are delivered. Ownership of the goods passes to you only when full payment has been received.

6. Returns and Refunds

Our Returns & Refunds Policy forms part of these Terms & Conditions. You have the right to cancel your order under the Consumer Contracts Regulations 2013. Full details are available on our Returns & Refunds Policy page.

7. Limitation of Liability

• We are not liable for any indirect, consequential, or incidental damages arising from the use of our products or services.
• Our total liability for any claim will not exceed the amount paid for the product in question.
• We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded by law.

8. Intellectual Property Rights

All content on this website, including text, images, graphics, and logos, is owned by Ever Flame UK or our licensors. You must not use, reproduce, or distribute our content without written consent.

9. Privacy and Data Protection

We handle your personal data in accordance with the UK GDPR and Data Protection Act 2018. Please refer to our Privacy Policy for full details.

10. Prohibited Uses

You agree not to misuse our website by:

• Attempting to hack, disable, or disrupt the site.
• Uploading harmful code or viruses.
• Using our website or content for unlawful purposes.

11. Force Majeure

We are not responsible for delays or failures caused by circumstances beyond our reasonable control (e.g., natural disasters, strikes, or global events).

12. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page, and your continued use of our website will indicate your acceptance.